hello frank, synchronisation was now successful, thank you very much!!
[sticky]
How to sync calendar task note contacts reminder between Outlook and Android with Mobisynapse
(89 posts) (40 voices)-
Posted 6 years ago #
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How do I add an additional e-mail account to the programme to be synchronised? I have a work account that I would like to have the calander and tasks on my phone - Samsung GT -N7000 phone
Posted 6 years ago # -
I have put in my activation code (copy and pasted) and it says it is invalid?? I purchased the upgrade after if that makes a difference. Please help. Android Bionic. Thanks.
Posted 6 years ago # -
Hello kimborlina1,
It seems there is a successful record in our system, do you still have this issue?
Thanks,
Posted 6 years ago # -
I just down loaded all the software to my phone and laptop. I was able to sync everything but contacts from device to outlook. I did two way sync on contacts and then tried one way to outlook. I still wasn't able to sync contacts from my phone to outlook on my laptop.
Posted 6 years ago # -
Hello Chip0818,
Could you please provide the diagnose log and send it to us? Here is how to export the diagnose log:
On your PC, open Mobisynapse desktop manager, click "Logo" on top right corner, click "Export log file", then click "Logo"--"Feedback" and attach the log file.We will check the log file to see if there is an issue.
Thanks,
Posted 6 years ago # -
Did you receive the log file I sent?
Posted 6 years ago # -
I'll try again to send.
Posted 6 years ago # -
Your system won't allow a .log file to be uploaded. I converted into a .pdf file to send.
Posted 6 years ago # -
Hello Chip0818,
We received your log file and we are checking it to see if any issue.
Thanks,
Posted 6 years ago # -
Third time a charm
Attachments
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Log_File_2012-05-23.pdf (89.6 KB, 3 downloads) 6 years old
Posted 6 years ago # -
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I have done all of the updates, but am still getting "fail to prepare device" when trying to sync.
Posted 6 years ago # -
Hello Dave Lauver,
Could you please export log and send it to us? Here is how to export log:
On your PC, open Mobisynapse desktop manager, click "Logo" on top right corner, click "Export log file", then click "Logo"--"Feedback" and attach the log file.We will examine the log file to see if there is an issue.
Thanks,
Posted 6 years ago # -
Hello Dave Lauver,
Could you please provide the diagnose log and send it to us? Here is how to export the diagnose log:
On your PC, open Mobisynapse desktop manager, click "Logo" on top right corner, click "Export log file", then click "Logo"--"Feedback" and attach the log file.We will look into the log file to see if there is an issue.
Thanks,
Posted 6 years ago # -
I am sending an export log to see if you can figure out why things aren't working.
Posted 6 years ago # -
SD card issue "please make sure SD card is inserted. If the SD card is inserted, please select the proper USB connection method." No idea how to fix that.
Posted 6 years ago # -
Hi,
Just downloaded your program, but cannot sync with Outlook the message I get is 'there isa problem with Outlook. Please try again later'
I ahve attached the log if that is of any help.
Any suggestions
Adrian
Posted 6 years ago # -
Hello Adrian,
Please send the diagnose log file to us.
Here is the how to:
On your PC, open Mobisynapse, click the green icon on top right corner, click "export log file", then attach the log file to a support ticket online at
http://www.mobisynapse.com/app/ticket.phpBest Regards,
Posted 6 years ago # -
Hello, I have synced my phone to Outlook, Contacts seems to work great, but my calendar doesn't show changes. I added an outlook event on my computer; I can't see it on my phone calendar but I got a reminder on my phone for the event. It had a little blue icon to the left of it when the reminder came up. I am using my phone's default calendar. Motorola Atrix.
Posted 6 years ago # -
I also noticed that an event I added to my phone this morning does not show up on my Outlook on my PC.
Posted 6 years ago # -
Hello,
Please open mOffice, click "Calendar" to check your calendar.
Mobisynapse will sync your calendar to mOffice calendar, not the default calendar.
Best Regards,
Posted 6 years ago # -
Is there any way to get the events I already have in my phone on the default calendar to the mOffice calendar?
Posted 6 years ago # -
Hello,
Currently, Mobisynapse does not support this feature.
Best Regards,
Posted 6 years ago # -
Are there plans to have Mobi sync with the default calendar the way it does with the default contact list?
Posted 6 years ago # -
Hello,
Yes, we plan to add this feature in the future.
Best Regards,
Posted 6 years ago # -
Thanks.
Posted 6 years ago # -
hello10.i have Galaxy s 2/ Outlook 2010 / mOffice 3.5 / Mobisynapse 2.3
i follow your guide how to sync outlook with my phone and i had a problem
i successfully sync Mobisynapse with outlook on my computer, then in the Moffice appliaction on my phone he said successfully sync but everything is empty i can''t
see my outlook staff
what should i do to solve this problem?
i will glad to get your help
liraz
Posted 6 years ago # -
Hello,
I have installed Mobisynapse on my desktop (Win 7) and Mobisynapse tool on my Android device Samsung Galaxy Note N 7000, but I cannot install mOffice app from Google play. Is telling me that no device of mine is compatible. This mOffice app is required by Mobisynapse for syncing with Outlook.
Please advice!
Posted 5 years ago #
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