Please make sure the "debugging mode" of Android phone is enabled in order to connect your PC and Android phone properly. Here is how to enable the debugging mode on Android phone:

For Motorola Android phone:
1. On your Android phone, connect the phone to PC through USB cable
2. Pull down the Android notification bar(tap the very top screens and swipe down)
3. Select "Charge only" or "None" or Media device (MTP) or Camera (PTP), then click "OK".
4. Click "Settings"---"Applications"---"Development", make sure "USB debugging" is checked (on an Android 4.0 device, the setting is located in Settings > Developer options). 

For HTC Android phone:
1. On your Android phone, connect the phone to PC through USB cable
2. Pull down the Android notification bar(tap the very top screens and swipe down)
3. Select "HTC Sync" or "Charge Only", then click "OK".
4. Click "Settings"---"Applications"---"Development", make sure "USB debugging" is checked (on an Android 4.0 device, the setting is located in Settings > Developer options). 

For Samsung Android phone:
On your Android phone, Click "Settings"---"Applications"---"Development", make sure "USB debugging" is checked (on an Android 4.0 device, the setting is located in Settings > Developer options). 

For Sony Ericsson
1. On your Android phone, connect the phone to PC through USB cable
2. Pull down the Android notification bar(tap the very top screens and swipe down)
3. Select "PC Companion" or "Media Transfer Mode", then click "OK".
4. Click "Settings"---"Applications"---"Development", make sure "USB debugging" is checked (on an Android 4.0 device, the setting is located in Settings > Developer options). 

 For other Android phone:
On your Android phone, click "Settings"---"Applications"---"Development", please make sure "USB debugging" is checked (on an Android 4.0 device, the setting is located in Settings > Developer options).

If the "debugging mode" can't be selected. Please do the following: Click "Settings" ----" Connect to PC", please choose the connection method.

For other Android phone, please choose "Charge Only".

If there is still no response, please unplug the Android phone from PC and re-plug it again.

 Mobisynapse has auto-update feature, that will check if there is a latest Mobisynapse version available when Mobisynapse starts.  if there is a new version, it will prompt the user to run through update process automatically.  Please also plug-in the Android device to the PC with USB cable.  The installation file will also update the mOffice - Outlook Sync app on Android device if necessary.

 Right-click "My Computer" on your PC, click "Manager", click "Device Manager".  If the ADB driver is installed properly, and you enabled "debugging mode" on your Android phone, it will be listed under "ADB interface" or "Android USB Device".

 If there is a yellow exclamation icon in front of it, it means the ADB driver isn't installed properly.  Please go to:

www.mobisynapse.com/forum/

Check through the topic of "Android ADB drivers" to see if there is an Android ADB driver for your Android phone model.  If not, please submit your Android phone model, we will try to add the proper ADB driver for that Android phone model.

 If there is an error, you can provide the detail of the error log back to our development team, so we can better assist you.

Here is how to provide the log file:

Open Mobisynapse desktop manager, click "File"-----"Export log file", then attach the log file to a support ticket online at http://www.mobisynapse.com/app/ticket.php. 

Open Mobisynapse desktop manager on your PC, click "File"---->"Preferences", click "Proxy" 

Mobisynapse is a trusted program by Norton.  However, sometimes, it still might trigger some false alerts.  Please try the following:

This is normally due to the multiple accounts issue. You might have two different accounts in our system.  You purchase the premium version license with one account, and use another account for activation.  Please locate the account your use to purchase the premium license, and locate the activation code in the activation email from that account. Then you can re-activate your account: 

Here is how to re-active:

 Yes.  

Download and install Mobisynapse on the PC from:  www.mobisynapse.com

Upon successful installation of Mobisynapse on the PC, open Mobisynapse, it will scan for USB and WiFi connection automatically.  By default, if there is a usb connection, the usb connection is preferred.  If the user prefers to use wifi connection, please do not connect the Android device to PC with usb cable.  Upon initial wifi connection scan, it will locate your Android phone and list it in the pop up connection screen.   Please click on the Android phone located on the connection screen, it will connect the Android phone and the PC.

Mobisynapse also offers "security code" for connection privacy protection.  Here is how it works:

1. Click "Logo" on top right corner of Mobisynpase program window, click "Preferences", click "Others".  Check the checkbox of "Security Code" to enable it, then set a security code in the "Security Code" input field, then save it.
2. On your Android device, click "Settings", click "Wifi network", please make sure wifi network is turned on.  if Wifi is turned on, the Android device will locate available wifi network, please make sure your local wifi network is connected.
3. On your Android device, open mOffice app,  click "Menu"--->"Connection", click "Security Code For WiFi", then type in the security code set in step 1 mentioned above, then save it.  After the first time, the security code will be saved automatically.  The user doesn't have to type in every single time afterward.  Mobisynapse will use security code to locate the correct Android device from the PC.

Please check the following:

On the PC:

• Unplug usb cable and re-plugin it again
• Restart Mobisynapse and see if the ADB driver is installed properly
• Please check to see if ADB driver is installed properly on your PC.  There is another FAQ entry on that topic.  if the ADB driver isn't installed properly, it will prompt the user with an error message upon restarting Mobisynapse generally.

On the Android phone:

• Power off and power on again the Android phone.  Then launch "mOffice" app on your Android phone.

 Yes.  Mobisynapse offers security code access protection when using WiFi connection.

Here is how to set the security code:

Click "Logo" on top right corner of Mobisynpase program window, click on "Preferences", click "Others",  please check the checkbox of "Security code".  In the "Security Code" input field, please set it, then save it.  

On your Android phone, open mOffice app, click "Menu"--->"Connection", click "Security code For WiFi".  Please type in the security code you set in Mobisynapse on the PC to pair the the PC and the Android phone.  The security code will be saved for later use after the first time pairing.  You don't need to type the security code after the first time pairing for the Android phone and the PC.

By default, Mobisynapse will scan available connection automatically.  If there is a usb connection, it will be used as preference.  If the usb connection isn't available, it will try Wifi connection.

Question 1:  Got an error message of "failed to set up ADB driver" when launching Mobisynapse desktop software

Answer :

• After Mobisynapse desktop software is installed successfully, when the first time the user connects the PC and Android device through usb cable, Mobisynapse will try to detect the Android device model and install possible ADB driver for the specific Android device.  There might be a possible issue that there isn't any ADB driver available for specific Android device model.  Please try to check the ADB driver entry on our FAQ, and submit an ADB driver request on our online forum for further help.
• In our online forum, we maintain a topic which is dedicated to ADB driver resource for various Android devices.  If there is a missing one, we will try to look for it to add it to the list.

Question 2: Connected usb cable before, it was working.  Now it doesn't recognize the usb connection after clicking "refresh" button on "Device" screen

Answer:  

• Please try to unplug the usb cable and re-plug it again to see if that solves the issue.
• If still issue, please restart your Android phone.
• Then on "Device" screen in Mobisynapse on the PC, click "Refresh" button to refresh it to see if the usb connection is established properly

1.  Click "Settings" on the Android device, click "Wireless network", please make sure "Wi-FI" is turned on.  if the WiFi is turned on, the wireless network connected is display under "WiFi".  Please make sure that is your local wireless network.  If not, please click "Wi-Fi", click "Add a Wifi network" to add your local wireless network.
2. Open mOffice app, click "Menu"--->"Connection", it will display the ip address of the Android device upon "Security Code For WiFi" button.
3. On the PC, open Mobisynapse, it will try to scan the available wifi connection, if there is no available one, it will redirect the user to "Device" screen.  On the "Device" screen, click "+" sign, it will prompt to the user to type in the ip address of Android device.  Please type in the ip address of Android device from step 2, then click "OK".
4. Click "Refresh" button to see if Wifi connection is established.

Open Mobisynapse, it should automatically locate your device through USB or Wifi connection.  Upon the connection is successfully established, it will display the Android device on the main screen. 

Click "App" icon on the navigation menu, click "Sync" button.  It provides the following "Sync Options":

• Two-way sync.  Sync the apps between the PC and Android device with a two-way merge sync
• One-way sync.  Sync the apps from PC to Android or vice versa.

1. Download Mobisynapse, Android Outlook sync and Android desktop manager

2. Install free Android app: mOffice - Outlook sync from Google Android market:  mOffice - Outlook Sync

3. Connect your PC and Android device through USB, launch Mobisynapse desktop manager program on your PC.  Mobisynapse desktop manager should locate your Android device automatically on the Home screen.  if not, please check our ADB driver post to install proper ADB driver first, then try again: www.mobisynapse.com/forum/topic/android-adb-drivers-resource

4. You can also sync through local WiFi connection.  If you are not connecting the Android device to the PC through USB, Mobisynapse desktop manager would try to connect through local WiFi automatically first.  if the WiFi connection is located, it will show the "WiFi" connection no the home screen.  If not, please check the following: 

----On your PC, click Mobisynapse green icon on top right menu bar in Mobisynapse desktop manager, click "Preferences", click "Security Code".  You can set a security code in Mobisynapse desktop manager for privacy protection.  If you do, on your Android device, open mOffice app, click "Menu"--->"Connection", click "Security code for WiFi", please enter the same security code you set in Mobisynapse desktop manager , and save it.

5. If the USB or WiFi connection is working properly, click "Sync" icon in Mobisynapse navigation menu, you can set the sync settings to sync : tasks, calendars, notes, contacts, and reminders.  Then click "Sync" to sync between Outlook and Android device.

 Please try the following:

If you get these errors, please send the diagnose log file to us. Here is how-to:

 Normally it is due to contact account configuration on the Android phone.  

Please try the follwoing:

On your PC, open Mobisynapse,  click "Contacts" icon on menu navigation bar. Please see if the contacts are shown correctly comparing to the contacts in Outlook.  If yes,  the contacts are not displayed properly on your Android phone. Here is how to check your contacts settings on your Android phone: